27 - 28 May, 2019 | Sofitel Sydney Wentworth, Sydney, NSW
Jacqui Lennon, Head of Product and Customer Experience at Allianz Retire+

Jacqui Lennon


Head of Product and Customer Experience
Allianz Retire+

Conference Day One: Monday, 27 May 2019

Monday, May 27th, 2019


2:10 PM Learnings from Creating a Customer First Business from the Ground up

Allianz Retire Plus was born 3 years ago from a single blank sheet of paper, small project team and a vision of creating a better retirement product for the Australian market. Towards the end of 2018, from a staff of now over 50, Allianz Retire Plus went live. In this session Jacqui will share the journey of applying the customer 1st perspective at every stage of Allianz Retire Plus’ conception:

  • How a customer 1st perspective enabled the team to drill down into the challenge of delivering great CX around a deeply emotional product
  • How the team worked with advisors and other Allianz businesses to develop a product which makes customers and advisors happy
  • How every element of design: research, journey maps, touch points, customer product and strategy was approached with a customer 1st lens
  • Challenges, wins and lessons learned throughout the journey

Check out the incredible speaker line-up to see who will be joining Jacqui.

Download The Latest Agenda