27 - 28 May, 2019 | Sofitel Sydney Wentworth, Sydney, NSW
Darren Whitelaw, Chief Customer Officer at Service Victoria

Darren Whitelaw


Chief Customer Officer
Service Victoria

Check out the incredible speaker line-up to see who will be joining Darren.

Download The Latest Agenda

Conference Day Two: Tuesday, 28 May 2019

Tuesday, May 28th, 2019


10:30 AM Building an Exceptional Service Experience Over Time Through a Constant Focus on Customer Feedback

Service Victoria was established to make it easier, faster and simpler for Victorians to things done with government online. Chief Customer Officer Darren Whitelaw will share how Service Victoria is meeting customer expectations:

  • How extensive research has helped develop a customer-centric platform
  • Keeping pace with the changing customer needs and technology landscape
  • How Service Victoria is continuously improving the quality of their service by learning from what customers say and analysing what they do

Chaired By: