Service Victoria was established to make it easier, faster and simpler for Victorians to things done with government online. Chief Customer Officer Darren Whitelaw will share how Service Victoria is meeting customer expectations:
How extensive research has helped develop a customer-centric platform
Keeping pace with the changing customer needs and technology landscape
How Service Victoria is continuously improving the quality of their service by learning from what customers say and analysing what they do
Check out the incredible speaker line-up to see who will be joining Darren.