THE LONGEST RUNNING & LEADING EVENT FOR CX PROFESSIONALS IN AUSTRALIA & NEW ZEALAND

Redesign to Align with the New Business Priorities Post Pandemic

18 – 20 May 2021 | Doltone House Hyde Park, Sydney & Virtual 

The Future of Customer Contact: Investment Priorities in 2020 and Beyond

The Future of Customer Contact: Investment Priorities in 2020 and Beyond

We surveyed 50 of Australia and New Zealand’s largest contact centre operators; all the key decision makers – from General Managers to Heads of Contact Centre – to unearth their investment priority areas, budgets and major challenges.

Read on to discover how your business can connect with end-users by offering them the products, services and solutions they really want.


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