The No. 1  Customer Experience Event in Australia & NZ 

18-20 May 2021, Sydney


CEM Awards 2018

Customer Experience Excellence Awards 2018

Give your Customer Experience team the recognition it deserves!

The 11th Annual Customer Experience Summit 2018 is delighted to announce our Annual Customer Experience Excellence Awards!

As part of Australia's leading Customer Experience event, your participation not only rewards your teams' effort, it also positions you and your organisation as thought leaders in region.

If your team has gone above and beyond in the pursuit of Customer Experience Excellence, apply for the following awards to reward your colleagues.

Sponsorhip available! Contact to enquire.

cem awards winners

Award Categories:

The following award categories will be judged by expert advisory panel members and the results will be
revealed during the Awards Ceremony.


How to Apply:

Simply download the application forms below and email your completed forms to to apply.

Don't forget to provide us with your contact details so we can get in touch, and photos of your happy Customer Experience team at work #CEM18!

Overall Best Customer Experience Organisation for 2018

NEW! Best People and Culture to Drive Customer Experience 

Best Customer Centric Project for 2018

Complimentary attendance to the Awards Ceremony and Dinner are included with your ticket to the Summit.*

The Judging Panel:

  • Stan Phelps, CX Visionary, Keynote Speaker and Author, Purple Goldfish (USA)
  • Adam Geneave, Vice President of Customer Experience, Wyndham Resorts
  • Charles Weiser, Chief Experience Officer, Optus
  • Cindy Cash, Head of Customer Experience Improvement, Australia Post


If you have any questions or would like to find out more about the Awards, please email us at

Submissions close Friday 18 May 2018.

Good Luck!  #CEM18


Email or call +612 9229 1050 to see how you can get involved with the leading customer experience industry awards of the year.