Strengthening CX Foundations for Greater Customer Value & Growth

Customer Experience (CX) is now your most powerful strategy. How are you mapping your organisation’s CX strategy to stay relevant, engaging and front-of-mind? How can you maximise your CX ROI, secure boardroom buy-in and embed customer-centricity as an integral part of your organisation?

Now in its 7th year, join us at Asia’s #1 CX event as we feature 60+ CX industry leaders taking the stage to share best-in-class CX strategies. Deep-diving into 6 topical areas on Customer Journeys, AI-Powered CX, Customer Service Digitisation, Customer & CX Insights, Channel Experiences and Experiential CX, this is the ONLY event you will need to attend to find out what’s trending in the world of CX.

Spanning 4 days with series of high-impact activities including the B2B CX Focus Day, CMO and Data Leaders Forum, Excellence Awards and more, the 2019 Summit will once again play host to customer-centric organisations and provide a 360-degree view on delivering exceptional CX!

2019 Speakers Included

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Sponsorship Options include:




Targeted & Focused Networking


Tailored Packages


Business Meetings


Speaker Platforms


Closed Door Roundtables


Evening Networking

Sponsorship Opportunities

Why Attend?

360˚ View

Your Guide on Delivering CX in Asia

350+ CX Leaders

Join Asia's Elite CX Crowd

60+ Speakers

Learn, Benchmark & Network with Asia's Best!

70+ Interactive Case Studies & Discussions

Your One-Stop Platform for What's Trending in the World of CX This Year!

8 Topical Streams

Customer Journeys, Digital-First CX Strategy, Customer Advocacy & Retention, Operational Excellence in Customer Service, AI-Powered CX, Omni-Channel, Customer Insights, Service Excellence and Employee Engagement

12 Coveted Awards

Join Asia’s most respected and recognised awards ceremony!

Highlights from CX Asia

2018 Post Show Report

CX Asia in Pictures

Exceeding Expectations

Join the conversation

#CXAsia

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