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Tom Mouhsian

Principal Analyst Forrester Research

Tom is a Principal Analyst at Forrester Research based in Singapore, serving customer experience (CX) professionals across Asia Pacific. His research mainly focuses on the role of customer experience in driving business growth and differentiation. In addition, Tom provides technical skills training and advisory guidance on how to collaborate, design, and then wire customer experience to financial performance results, thus helping companies to prioritize their efforts and build a stronger business case for CX transformations.

Check out the incredible speaker line-up to see who will be joining Tom.

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