Rebecca Ng

Experience Researcher SP Digital

Pre-Conference Workshops

Monday, September 23rd, 2019

9:00 AM Workshop A: Design Thinking (Lean Design) Boot Camp

Reinvent customer experience through your customers' lens! Leverage lean design yo uncover real pain points and drive business growth by delivering engagement that resonates and insights that fuel innovations.

Utilising lean design approach to tackle customer's problem
Utilising lean design to discover different customer behaviours and pain-points
Uncovering improvement opportunities and ideas through design exercise
Testing ideas through user research
Developing processes to analyse and measure data onto channel/product/service improvement

Check out the incredible speaker line-up to see who will be joining Rebecca.

Download The Latest Agenda

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