Jim’s fascination with customer experience led him to become a Certified Customer Experience Professional (CCXP), only the second in the world to earn such a designation. He is also an active member of the Customer Experience Professionals Association (CXPA), serving as a CX Expert, providing advice to members worldwide. He also served as an adjunct instructor at the Carlson School of Management at the University of Minnesota, where he previously earned his master’s in business administration.

Jim was recently named one of Feedbackly’s “Ten Biggest Influencers in Customer Experience Around the World,” and was featured in “Nine Customer Experience Influencers to Start Following Now” by Influencer Marketing.

Twitter: @jimtincher

LinkedIn: https://www.linkedin.com/in/jimtincher/