The CXPA supports the professional development of its members and advances the field by providing research and education, developing standards,offering networking opportunities, promoting the industry,and creating a better understanding of the discipline of Customer Experience.

Founded in 2011, the Customer Experience Professionals Association is the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession.We increase the impact and visibility of Customer Experience professionals, facilitate effective member-to-member sharing,and establish respected standards.