CX Asia Week 2026 – Asia’s #1 Platform for Customer Experience & Contact Centre Leaders

CX Asia Week 2026 returns to Singapore from 16–19 June as Asia’s leading platform for customer experience and contact centre leaders.

Now in its 14th edition, the event brings together senior decision-makers to explore how generative AI, hyper-personalisation, and digital transformation are reshaping customer journeys across the region. With dedicated tracks on next-gen CX and intelligent contact centres, the agenda features two full conference days packed with strategic keynotes, case studies, roundtables, and interactive sessions—designed to equip attendees with the tools and insights to drive loyalty, innovation, and sustainable growth through customer experience.

• Personalising experiences at scale
• Integrating AI and automation with real ROI
• Enhancing contact centre efficiency and employee performance
• Turning customer data into commercial value

With 90% end-user attendance, curated networking, and brand activations aligned with hot-button topics, this is your opportunity to position your solution as essential to next-generation customer experience.

DOWNLOAD the Agenda

Agentic AI is transforming customer support from a reactive, resource-heavy function into a proactive, strategic engine for customer satisfaction and operational efficiency. By combining real-time knowledge retrieval, intelligent action execution, and natural conversational engagement, enterprise-grade AI agents can resolve up to 70% of tickets at first contact (FCR).

The result? Faster, more satisfying support, at a lower cost.

In this ebook, you’ll learn how agentic AI helps enterprises:

• Reduce support workload and burnout
• Automate repetitive and complex workflows
• Deliver 24/7, specialized, and multilingual support across multiple communication channels
• Turn support insights into product and CX improvements

Ready to transform support from a cost center to a growth engine?

Download the ebook Now!

Partner with CX Asia Week 2026 – Where CX, Contact Centre & Marketing Leaders Invest

You’re here because you're already considering it—and for good reason. CX Asia Week is where APAC’s most influential CX buyers, innovators, and decision-makers converge.

• 14 Years of Excellence: Asia’s longest-running CX conference
• 200,000+ CX Leaders: Global reach through our CX Network community
• Top Industry Voices: Senior leaders from Financial, Healthcare, Retail industries, and more
• 90% End-User Attendance: Premium networking with a focused audience
• 12 Years of CX Excellence Awards: Honouring Asia’s top CX innovators

Who will be there: 

• 250+ CX, Contact Centre, Marketing & Digital Transformation Leaders
• 75% Senior-level Decision Makers: SVPs, Directors, Heads, C-Level
• Industries: BFSI, Telecom, Retail, Healthcare, Manufacturing, Public Sector, and more
  

Download the CX Asia 2026 Sponsorship & Exhibition Guide > Discover the full range of commercial opportunities, audience breakdown, branding options, and investment tiers.

Relive the Experience Revolution - Discover the Insights and Innovations from CX Asia Week 2024

CX Asia Week 2024 was an unforgettable journey through the ever-evolving landscape of customer experience. We brought together 200+ CX leaders from across the region to explore the latest trends, share best practices, and forge lasting connections.

What You'll Find Inside:

• Key Takeaways: A summary of the most impactful sessions and discussions.
• Industry Insights: Expert opinions on the future of CX and Marketing.
• Event Highlights: A recap of the exciting activities and networking opportunities.
• Audience Insights: A deep dive into the attendee demographics and interests.

Download the Report Now and Discover What You Missed

The AI-Human Balance: Your Key to Customer Trust 

CX people are facing a critical moment:

• 64% of customers prefer no AI in service interactions

• 48% of enterprises lack GenAI governance frameworks

• 60% digital adoption achieved by leading banks using AI + human touch

The Challenge: Customers demand efficiency but distrust pure AI solutions. How can you help your clients strike the perfect balance?

Download Our Exclusive Report to Discover: The growing demand for AI tools with built-in human escalation

Are you ready to position your brand at the forefront of Asia's rapidly evolving Customer Experience landscape?

The E-book is a Benchmarking Report for CX Asia Industry that delivers the insights you need to connect with key decision-makers and drive business growth.

• 58% of CX leaders are adding VoC tools in 2025. Is your solution ready?
• 77% need better Data & IT collaboration. Can you bridge the gap?
• +$700M revenue potential for companies investing in CX. Be their trusted partner!
  

Discover Who's Attending CX Asia Week

Get exclusive access to the attendee list for CX Asia Week, Asia's leading customer experience event. See which industry giants and rising stars will be there. Identify potential partners, clients, and speakers. Don't miss this opportunity to connect with the CX elite.

Check out the attendee list now and start planning your strategy!

Discover the Pioneers of Customer Experience The 2025

CX Asia Excellence Awards is proud to unveil the shortlisted organisations that shine brightest in customer experience. Our distinguished panel of judges has meticulously selected these finalists, each showcasing an unwavering dedication to understanding and exceeding customer expectations.

These trailblazers represent the pinnacle of excellence in the industry, setting new benchmarks for customer-centric innovation. This year, we celebrate their achievements under the enchanting theme of an Arabic Night, blending tradition with modern excellence.

Join us as we honor their accomplishments and announce the winners with grandeur at the Awards Ceremony on June 18, 2025.

In an era of economic pressure, policy shifts, and rising expectations—CX is your competitive edge.

From rising inflation to U.S. tariffs reshaping global trade, economic instability continues to challenge how—and why—customers engage with brands.

While some organizations respond with cuts, others are leaning into CX as a strategic asset.

This report, “Crafting Meaningful Customer Relationships in Uncertain Times”, explores why the smartest companies double down on customer experience when the pressure is highest.

Inside the report:

• How Singtel, Sephora, and Avolta are redesigning loyalty and CX in response to shifting customer behaviors
• Why customer expectations often increase during downturns—and how to exceed them
• What predictive analytics and simplified journeys can do to prevent churn
• How CX strategy is evolving from reactive service to proactive retention

If you’re navigating budget pressure, retention risk, or shifting customer values—this report gives you a strategic foundation to act with confidence.

In a fast-paced environment where customer loyalty is closely tied to personalised and seamless interactions, staying ahead of the curve is a strategic imperative. In fact, those businesses that stay agile in response to emerging CX dynamics are better positioned to enhance customer satisfaction, drive growth, and secure a resilient market presence.

This eBook explores the key factors and trends forming the path to the future for customer experience. With insights from McDonald’s, AB InBev, BT Group, Electronic Arts and The NTWK, this eBook covers consumer expectations, how to change the game through personalisation and the power of data for CX.

Download this eBook to find out about:

• The rise of the connected customer and what it means for your business.
• Why the convergence of AI and data is enabling organisations to capture and deliver on expectations.
• How AI can interpret and impute data gaps to address holes in customer personas.
  

Today's customers expect personalised experiences. But traditional segmentation methods often fall short, limiting your ability to truly understand and target them.

Micro-segmentation offers a powerful solution. By learning from industry leaders like Bumrungrad International Hospital and Touch ‘n Go eWallet, you can see firsthand how micro-segmentation is used to:

• Personalise customer interactions across all touchpoints
• Identify highly specific customer groups and tailor experiences accordingly
• Transforming the way customer journeys are designed and managed

Discover how leading organisations are achieving success with micro-segmentation, and learn how to translate those benefits into winning solutions for your clients.

Transform customer interactions into lasting relationships. By harnessing the power of unified data and dynamic content, businesses can deliver personalised experiences that drive satisfaction, loyalty, and brand advocacy.

In today's hyper-competitive market, exceptional customer experiences are no longer a differentiator – they're a necessity. Our latest report, "Delivering Seamless and Personalised Experiences," offers actionable insights from industry leaders like JLL, Electrolux, and Bumrungrad International Hospital on how to achieve this.

Discover how to:

• Overcome key CX challenges: Address siloed data, limited AI and data analytics expertise, and create a unified CX platform.
• Drive tangible business outcomes: Increase customer satisfaction, loyalty, and advocacy through personalised interactions.
• Leverage industry best practices: Learn from real-world examples of successful CX transformations.

Download the report now to equip your clients with the tools and strategies to excel in the experience economy.

Discover how to transform your organisation from data-driven to data-first.

In today's data-saturated world, CX professionals face the challenge of turning overwhelming information into actionable insights. This report, featuring insights from Singtel and She Loves Data, provides a roadmap to navigate this complexity.

In this report, you will learn:

• How to overcome the common hurdles of consolidating disparate data and translating insights into effective CX strategies.
• The essential steps to prioritise and refine your data for maximum impact.
• The power of data visualisation in communicating complex information to stakeholders.
• The importance of data governance in creating a secure and efficient data-driven environment.

This report offers practical guidance and actionable steps to help you harness the power of data to elevate your customer experience. Don't let data overload hinder your CX success.

Download this report to unlock the potential of data-first strategies and become a true CX leader.

Empower Your Clients & Showcase Your CX Tech Solutions

Download this report to gain valuable insights and inspire your client success stories! Inside you'll discover:

• Award-winning CX strategies implemented by top brands in APAC.
• Benchmarking data to compare your solutions against industry leaders.
• Innovative technology trends driving exceptional customer experiences.

Unlock valuable insights, empower your clients, and showcase your expertise. Download the report today!

PS: Become a CX Champion for Your Clients
Do your clients have groundbreaking CX initiatives that delivered results between January 2025 and 2026? Encourage them to submit an entry for the CX Asia Excellence Awards 2025 – entries are completely free! Find out more here: cxasia-awards.com