2020 has been a challenging year for everyone – but with your support, we were able to bring CX Asia Week 2020 to you, in the safety and comfort of your homes and offices.

Held on 21 – 25 September 2020, we saw over 1,600 attendees from 40 different countries join us. Over a course of a week, we covered a range of topics from the customer experience (CX) during the “new normal”, getting the CX journey right, innovating frontline service engagement, operational excellence in CX, customer journey optimisation and more.

Download the Post-Show Report for CX Asia Week 2020 - Virtual.

CX Network's recent industry report compiles the biggest CX trends, challenges and investments that will impact APAC companies in the next 12 months, along with case studies from Neil Gardner, Chief Customer Officer at Generali and Akira Mitsumasu, VP Products & Services Planning at Japan Airlines.