Reports

CX Asia Week 2019 Post Show Report

CX Asia Week 2019 Post Show Report

We had a great time at CX Asia Week this past September 23-26! Take a look at everything that went down - from the CX Asia Excellence Awards to our Top 12 Highlights.

Then join us at CX Asia week next year in Singapore. 


If you would like a copy of this report sent to you directly, contact us here

Customer Experience APAC Report 2020

Customer Experience APAC Report 2020

Companies across the globe are embarking on a mission to win customers and market share by being customer-centric. Looking at Asia-Pacific, customers in this region have seen a lot of progression over the last few years and this growth is set to continue. In this APAC report, we look at how customer experience practitioners within APAC are responding to the evolving environment their brands exist in. Report highlights:

  • Industries operations
  • Top strategic investment priorities
  • Annual Budget for CEM Solutions
  • Current Challenges
  • and more...

If you would like to get a copy of this report sent to you directly, contact us at enquiry@iqpc.com.sg.

Why Self-Service is a Must for CX

Why Self-Service is a Must for CX

The growing popularity of self-service demonstrates that when done right, a lot of customers prefer this do it yourself style model. In this report we explore how self-service will shape up in the years to come with the advance of technology and our shifting customer behaviours. How can companies adopt it to improve their customer service and bottom line? How should it feed into customer engagement?

Download now to understand how the rise of self-service can increase your brand’s personal touch with its customers, improve efficiency and how it will help customers where they want to be helped.

If you would like to get a copy of this report sent to you directly, contact us at enquiry@iqpc.com.sg.