Best Customer Experience Award

An organisation that puts the customer at the heart of the business, with a clear CX strategy that delivers measurable gains in loyalty, advocacy and business results.

Best Contact Centre Award

A contact centre delivering consistently outstanding service, combining operational efficiency, agent engagement and measurable improvements in satisfaction and resolution.

Best Operational Excellence Award

An organisation that has streamlined processes, workforce management and service delivery to achieve measurable gains in efficiency, quality and cost.

Best Customer Journey Management

An initiative that maps, measures and redesigns end-to-end customer journeys to remove friction, connect channels and deliver consistent experiences.

Best Use of AI

Organisations using conversational, generative and predictive AI to transform customer engagement and service, deployed responsibly and with measurable outcomes.

Best Digital Experience Award

A digital channel, app or self-service experience that makes it easier for customers to engage, with strong adoption, usability and measurable impact.

Best Use of Data & Customer Insights Award

Turning customer data, analytics and voice-of-customer insight into action that sharpens decisions, personalisation and customer outcomes.

Best Use of CX Technology Award

A CX technology implementation, from CCaaS and CRM to omnichannel platforms, that has transformed service delivery and created clear business value.

Best CX Team & Leadership

A team or leader who has built a customer-centric culture, developed talent and driven CX transformation across the organisation.

Best Marketing & CX Agency

An agency partner delivering creative, insight-led marketing and CX work that measurably strengthens customer engagement and brand experience for its clients.

Choose your category

Pick the awards that best fit your work. Enter one submission per category, up to 10 in total.

Submit for free

No entry fee and no prerequisites. Submissions close on 19 December 2026.

Get scored and shortlisted

At least 2 independent CX leaders judge each category. Finalists are announced on 4th January 2027.

Win on the night

Gold, Silver, Bronze and Honourable Mentions are revealed on 16 June 2027. A representative must be present.

Submissions open

Free to enter, with no prerequisites.

Submission deadline

Final chance to submit your entries.

Shortlisted finalists announced

Top-scoring entries in each category.

Awards Ceremony & Networking Dinner

Winners are revealed live on the night as Asia's CX community gathers in Singapore to celebrate.

How many applications can one organisation submit?

You can send 1 application per category, up to a maximum of 10 applications across all 10 categories. Each application is reviewed independently by our panel of judges.

Is there any cost to submit an entry?

There is no cost, and no prerequisites, to apply for the awards.

If I am shortlisted, do I get a free pass to CX Asia Week 2027?

CX Asia Week is a premium ticketed conference, so you will need to buy a separate delegate pass to attend, whether or not you are shortlisted. See pass options.

How much is a ticket to attend CX Asia Week 2027?

Tickets are available here. Don't miss the table booking offer for the awards dinner.

Can I find out if I have won before I decide to attend? Do I have to be there?

Winners are announced only at the ceremony on 16 June 2027. In line with our focus on networking and community building, a representative of your organisation must be physically present at the CX Asia Excellence Awards to be eligible to win and receive an award. Being shortlisted does not guarantee a win, and your chances depend on having a representative at the event.

Who decides the shortlisted finalists?

Our judges are leaders in the CX industry across the region, with at least 2 judges per category to ensure fairness. Judges are selected so that their own organisations have not entered that category. The CX Network Asia team shortlists the top submissions using the average of the judges' scores, and has no affiliation with any submission.

How many winners will there be, and how many finalists per category?

Each category has Gold, Silver and Bronze winners, followed by Honourable Mention winners. Every category is highly competitive, and when scores are very close the number of shortlisted organisations is set accordingly.