Asia's #1 Customer Experience
Leaders Platform
Leaders Platform
The CX Asia Excellence Awards celebrates the region’s most innovative and impactful customer experience achievements. Now in its 11th year, this prestigious ceremony honours organisations and leaders who are redefining customer engagement through bold strategy, AI-powered transformation, and outstanding omnichannel experiences. The winners represent the highest standard of excellence across Asia’s dynamic CX landscape.
Think your CX story deserves the spotlight? Submissions for the next edition open soon—this could be your year to take the stage.
The CX Asia Excellence Awards is Asia's top recognition for exceptional customer experience achievements. Join us in celebrating the best practices and transformative strategies that have elevated the CX landscape across the region.
CX Asia Excellence Awards Networking Dinner
17 June 2026
See the full programme for this unforgettable evening
DOWNLOAD THE AWARDS AGENDA 2025Celebrating Excellence: Last Year’s Winners
While we wait for the greatest night, explore last year’s winners—organisations and professionals celebrated for their exceptional leadership, innovation, and strategic brilliance in delivering outstanding customer experiences.
CX Asia Excellence Awards Categories!
Best Customer Experience
Best Customer Experience Team
Best Omni-Channel Experience
Best Employee Experience
Best Contact Centre
Best Digital Experience
Best Use of CX Technology
Best Use of Data & Customer Insights
Best Use of Artificial Intelligence
Best Use of Intelligent Chatbots
Best Diversity, Equity and Inclusion
Best Use of MarTechCX Asia Excellence Awards Judges
Head of Search Experience - Martech
Bumrungrad International Hospital
Head of Customer Success, APAC & Japan
Nokia
Assistant Commissioner, Taxpayer eXperience Division
Inland Revenue Authority of Singapore (IRAS)
Organizational Development Director - Global Customer Support Center
Trip.com
Regional Digital Customer Engagement, Innovation, Business Transformation
Menarini Asia-Pacific
Executive Director, Head of Client Experience, CIB DCDA
Standard Chartered Bank
Omnichannel Experience Director APAC
Avolta
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