Nicole Huang

SVP Customer Experience/Executive General Manager - Fleet Virgin Voyages

Nicole Huang, SVP of Customer Experience at Virgin Voyages, drives human-centered experiences at sea. She balances strategic discipline with emotional intelligence, innovating the Sailor journey through storytelling and operational excellence

Agenda Day Two

8:40 AM KEYNOTE PRESENTATION: REDEFINING LOYALTY: FROM POINTS TO PURPOSE

Today’s customers expect more than discounts and points. This keynote sets the stage for how leading organizations are reimagining loyalty as a

relationship built on trust, relevance, and value.

• Why emotional loyalty is outpacing transactional schemes.

• How brands are creating purpose-driven connections.

• What’s next for loyalty in an age of constant choice.

Check out the incredible speaker line-up to see who will be joining Nicole.

Download The Latest Agenda

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