Join senior CX, Customer Service and Digital leaders from across North America for two days of peer-to-peer networking, strategic discussions and practical insights designed to turn customer experience strategy into measurable business value.
February 24-25, 2027 | The Westin at The Woodlands, Houston
Why Attend?
Connect with senior CX leaders tackling similar business challenges
Explore how AI, data and technology can deliver greater customer and commercial value
Benchmark your approach through candid peer-to-peer discussions and practical case studies
Build valuable connections through pre-arranged one-to-one meetings
Leave with actionable ideas to strengthen customer experience across your organization
Request your invitation today to begin the qualification process and join the senior CX leaders shaping what's next for customer experience.



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Hear what Past CX USA Exchange Attendees thought of the exchange: "Great to be able to talk with other leaders with different business perspectives. The takeaways are insightful and useful opportunities to put proven ideas into action." Global Vice President Product and Design, Discovery "Educational. Experiential. Inspirational. A great update on the latest thinking, experience, and advancements in CX." Director Customer Engagement, American Express "A great forum to connect with people from diverse backgrounds including, UX, customer support, data science, and marketing and communication." Director CX and Storytelling, Mastercard |