Matthew Wilson

Vice President, Customer Experience & Operations Excellence Hotwire Communications

Agenda Day Two

Boards want evidence that CX is a growth driver, not just a cost. This discussion will focus on building the internal business case and proving ROI

in financial terms stakeholder’s respect.

• Moving from “soft” metrics to hard financial KPIs.

• Building ROI frameworks that resonate with CFOs and investors.

• Sharing how peers are winning internal buy-in with data.

Check out the incredible speaker line-up to see who will be joining Matthew.

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com