Joseph Ramallo

Chief Customer Officer Los Angeles Department of Water and Power

As Chief Customer Officer & Senior Assistant General Manager, Communications and Community Affairs, Joseph Ramallo leads a team of utility professionals that serve LADWP’s 1.5 million customers. He oversees the Customer Service Division that includes customer program and implementation, operations of the customer contact center and customer service centers, key accounts, and revenue and credit management and billing. He also leads the Communications and Community Affairs Division responsible for corporate communications, media and social media relations, customer communications and marketing, creative services, and community and educational outreach and also oversees LADWP’s Distributed Energy Resource customer programs including energy efficiency and rooftop solar.

Agenda Day Two

10:55 AM THINK TANK: RESTORING TRUST IN MOMENTS THAT MATTER

Trust takes years to build but can vanish in a moment. From wildfires and outages to data breaches and failed campaigns, every organization faces

events that test customer confidence. This think tank will explore how leaders can navigate the aftermath of these moments, restore credibility, and leave

customers feeling valued rather than abandoned.

• Identifying what customers need most in the immediate aftermath of a crisis

• Communicating transparently without overpromising or fuelling panic

• Practical steps to rebuild confidence and measure when trust has been restored

Check out the incredible speaker line-up to see who will be joining Joseph.

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