DeAnna Hardwick

Chief Customer Strategy Officer CPS Energy

DeAnna Hardwick leads the Customer Strategy teams composed of Community Impact, Customer Experience Operations, Customer Value Optimization, Enterprise Customer Experience, Resolutions & Solutions, and Corporate Communications & Marketing

Agenda Day Two

2:40 PM PANEL DISCUSSION: MAKING SENSE OF CUSTOMER DATA IN A FRAGMENTED WORLD

Organizations are drowning in platforms and dashboards, yet leaders still struggle to extract value. This opening session sets the stage with practical

ways to make data usable, not overwhelming.

• Tackling the challenge of siloed systems and disconnected insights.

• Identifying the data that actually drives better CX.

• Cutting through noise to deliver clarity for decision makers.

Check out the incredible speaker line-up to see who will be joining DeAnna.

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Telephone: +44 (0) 207 368 9484
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