This will be a premium, invitation-only event built for today's most senior CX Leaders focusing on innovation and customer service transformation, bringing you cutting-edge learning and quality discussions - and we would love you to be a part of it!

CX Exchange USA aims to arm you with the skills to:
  • Create a customer-centric culture to drive competitive advantage
  • Deliver seamless omni-channel experiences to meet increasing customer expectations
  • Harness data and analytics to understand needs, behaviours, expectations and preferences, in order to deliver personalized experiences
  • Embrace digital transformation by leveraging technologies such as AI, machine learning, self-service automation
  • Connect CX with your overarching business objectives in order to measure tangible ROI

Hosted virtually, CX Exchange USA 2021 promises to be the best yet!

2021 Speakers

Who Should Attend?

Chief Customer Officers, SVPs, VPs and Directors of Customer Experience will be attending from leading travel, hospitality and retail brands from across B2B and B2C sectors. We qualify all attendees on job function and strategic responsibility to ensure you’re guaranteed to meet and engage with an elite group of customer experience leaders.


                                                                           

Online

In-store

Airlines

OTAs

Restaurants

Luxury

Hotels & Resorts

Cruises

Fashion

Cosmetics

Car Hire

Theme Parks

Food & Beverages

Electronics

Tourism Authorities

Casinos/Entertainment

100+

CX Leaders

25+

Expert Speakers

12+

Hours of Networking Time

35+

Innovative Solution Providers

Find out what the CX Retail Exchange is really like

Still want to know more about the CX Travel Exchange