The CX Retail USA Exchange Post Event Report delivers a comprehensive summary of the key insights, trends, and strategic discussions shaping the future of customer experience in retail. Drawing on perspectives from senior CX leaders across leading U.S. retail brands, the report captures how organizations are responding to rising customer expectations, digital-first behaviors, and operational complexity.

Inside the report, explore how retail leaders are approaching AI-driven personalization, omnichannel experience design, loyalty and retention strategies, and balancing automation with human-led service. You’ll also uncover peer-driven insights on data-led decision-making, workforce enablement, and measuring CX impact in an increasingly competitive market.

 Designed for Heads of Customer Experience, CX Directors, Retail Executives, and Digital Leaders, this post-event report provides practical takeaways, standout session highlights, and real-world examples discussed behind closed doors at the Exchange. Download the CX Retail USA Exchange Post Event Report to benchmark your CX strategy, understand where retail CX is heading next, and stay ahead of industry transformation.