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Interested in becoming an exclusive event partner?

This information pack will provide you with all the information required about the packages available, including prescheduled 1:1 business meetings, speaking slots, branding opportunities and more.

Download your copy of the CX Retail Exchange USA Event Guide today!

Why Attend?

• Connect face-to-face with senior CX, digital and transformation leaders from leading US retail brands actively investing in new solutions
• Showcase your expertise and elevate your brand through high-impact speaking and thought leadership opportunities
• Shorten sales cycles by uncovering real CX investment priorities and engaging the right accounts at the right time
• Gain actionable market insight to refine your strategy and align your messaging with what retail buyers actually need
  

Sierra set out to connect with senior CX and digital leaders who are actively rethinking how AI can transform customer experience—not just through incremental improvements, but through enterprise-wide change. Like many AI solution providers serving large organizations, their challenge was moving beyond surface-level event interactions to engage decision-makers ready for meaningful transformation discussions.

This case study explores why the CX Exchange was such a strong fit for Sierra's growth strategy. Through structured, pre-qualified one-on-one meetings, Sierra connected directly with leaders responsible for customer experience transformation and digital strategy. You'll learn how the curated environment, focused agenda, and intelligent matchmaking helped move conversations beyond introductions and into practical discussions about AI use cases, business priorities, and real-world challenges.

Rather than relying on broad, awareness-driven conferences, Sierra leveraged the Exchange to generate high-quality engagement, accelerate sales discovery conversations, and build an early-stage pipeline with significant revenue potential.

Download the case study to see how a targeted, conversation-driven event model can deliver deeper engagement, faster sales momentum, and measurable business impact with senior CX decision-makers.

This infographic provides insight into the investment priorities and daily challenges of Customer Experience Leaders attending the CX Retail Exchange USA 2026.

A strong focus on investment in Agentic AI, Self-Service Automation, Chatbots and Virtual Agents and Intuitive Personalization show CX leaders' commitment to understanding evolving shopper behavior and expectations, and delivering technology-enabled experiences that align with these insights.

CX Leaders also recognize that employee experience is critical to delivering exceptional customer service. As a result, they are prioritizing investment in training & development, workflow automation, and AI tools to transform the user journey and enhance service delivery.

Taking place in September 2026, the CX Retail Exchange USA is an exclusive gathering of senior leaders in customer experience, customer service, store operations and digital transformation. Attendees will explore cutting-edge solutions to their most pressing challenges, gain insights from industry experts, and connect with innovative solution providers.

Before CX Retail USA, we asked attending retail executives to share their biggest customer experience challenges and transformation priorities. The result is a snapshot of the projects driving investment across AI, loyalty, personalisation, customer service and omnichannel commerce. Download the Attendee Key Challenges Report to see exactly what leading retail brands are looking to solve and where solution providers have the greatest opportunity to add value.