CX Retail Exchange USA 2026 | Delegate Investment Priorities

This infographic provides insight into the investment priorities and daily challenges of Customer Experience Leaders attending the CX Retail Exchange USA 2026.

A strong focus on investment in Agentic AI, Self-Service Automation, Chatbots and Virtual Agents and Intuitive Personalization show CX leaders' commitment to understanding evolving shopper behavior and expectations, and delivering technology-enabled experiences that align with these insights.

CX Leaders also recognize that employee experience is critical to delivering exceptional customer service. As a result, they are prioritizing investment in training & development, workflow automation, and AI tools to transform the user journey and enhance service delivery.

Taking place in September 2026, the CX Retail Exchange USA is an exclusive gathering of senior leaders in customer experience, customer service, store operations and digital transformation. Attendees will explore cutting-edge solutions to their most pressing challenges, gain insights from industry experts, and connect with innovative solution providers.