Embracing the future of retail through innovative, personalised and connected customer experience

In the fiercely competitive and fickle market of retail, customers are easily lost to your competition. Customer demands are constantly evolving, and disruptive technologies are here to revolutionise the retail landscape. To gain competitive advantage retailers have been managing digital transformation, seamless omnichannel experiences and embedding the Voice of the Customer into their operations and customer journey, as well as rethinking their instore experience.

The CX Exchange for Retail is the annual meeting place for the most senior names in the industry to connect with the biggest brands in retail and hear how they are transforming into customer-centric organisations. The Exchange will equip you with the latest strategies to wow your customers and give them the ultimate retail experience.

Alongside cutting edge sessions, attendees will have the exclusive opportunity to meet with innovative, future thinking customer experience solution providers - join the discussion today to:

Hear inspirational stories from world-leading retailers, our past speakers include Shop Direct, Missguided, Coca-Cola and more!

Stay competitive and stay ahead by examining the latest CX technology innovations and disruptors

Truly revolutionise your in-store and online experience to ensure you delight your customers in a crowded environment

Download the Agenda

Meet the 2019 Expert Speaker Faculty

View All Speakers

What past attendees have to say about the CX Exchange

Sponsors & Exhibitors
Media Partners

Who Attends The Customer Experience Exchange for Retail?

Europe’s Leading Retail-Focused Customer Experience Event


Executive Attendees


Leading Industry


Solution Providers



Invitation Only

  • Hand selected senior executive attendance ONLY
  • Industry leading and recommended solutions and services providers
  • Inspiring speakers and thought leaders

Request an Invitation

Expand your Knowledge

  • Select from visionary case studies, thought provoking roundtables and in-depth Think Tank sessions
  • Forge new relationship with CX executives from the biggest UK and European retail organisations
  • Discover and discuss the most innovative and cutting edge CX technologies

Why Attend?

Unlike any Exhibition or Conference

  • Maximise your time out of the office by customizing your itinerary to focus on the topics that matter most to your business
  • Networking at the Exchange allows you to continue the discussions with your peers in a relaxed and informal atmosphere
  • Pre-scheduled 1-2-1 business meetings allow you to only meet industry leaders that can help you with your biggest challenges

The Exchange Format

The Unmissable Customer Experience Exchange for Retail