Upcoming Virtual Think Tanks for CX Retail

Is this the Retail Apocalypse? Exploring the Impact of COVID-19 on the Retail Sector and Finding the Road to Recovery

Thursday April 9th | 2pm-3pm | 100% Online

The rapidly evolving nature of the COVID-19 public health threat has led to businesses across the world experience unprecedented repercussions from government directives, international travel bans and changing consumer behaviour. One sector that has really felt the full force of this uncertain and disruptive period is retail.

Well-known high street brands are already experiencing serious turmoil, with some experiencing major cuts and job losses, while others are facing administration.

This begs the question: How can retail weather the storm to emerge from this crisis? In this Virtual Think Tank, up to 10 of your senior-level peers from across the retail space will come together to discuss experiences, insights, war stories and recovery strategies as we adjust to the new reality, including:

• What has been the impact of COVID-19 on the retail space so far?
• How has the current climate impacted customer behaviours?
• How can businesses effectively communicate with customers during this tumultuous period?
• How can retailers respond to the increasing pressures posed by the unknown and constantly evolving situation?
• What might the high street look like when we come out the other side?
• How could consumer behaviours potentially change in a post-COVID-19 era?

Facilitated by Andrew Busby, Founder & CEO, Retail Reflections  

For more information on how to get involved, contact info@exchangeevents.co.uk

Next VTTs in the CX Retail series:

• Providing Proactive, Timely, Emotional Experiences Based on Sophisticated Customer Journey Mapping
• Delivering Rich, Memorable Shopping Experience Across Multiple Channels through Intuitive Personalisation

To get involved in the above VTTs, please get in touch at info@exchangeevents.co.uk