Retail Experience Revolution: Building a new Seamless, Interconnected & Personable Experience from Discovery to Service
07-08 July | Hilton Syon Park, London

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The speaker Karen Dooley was part of the previous event. To review the most recent speakers list, click here.

Karen Dooley

Head of Customer Service Transformation Missguided

· Head of Customer Service Transformation for Shop Direct which owns the Very and Littlewoods Brands

· A business and cultural transformational specialist who recognises human connection is important with any proposition.

· Accountable for the delivery of Shop Directs Digital Futures Programme, which seeks to digitise its customer service channels, customer service centres and equip colleagues with the digital skills required for both today and tomorrow. The programme has won several industry awards across both the UK and internationally

· Also, delivered a cultural transformation programme which is delivered £8m uplift in incremental sales and £3m uplift in margin

Check out the incredible speaker line-up to see who will be joining Scott.

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Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com

Retail Experience Revolution: Building a new Seamless, Interconnected & Personable Experience from Discovery to Service07-08 July | Hilton Syon Park, London

Karen Dooley

In Partnership With:

QUESTIONS?

Retail Experience Revolution: Building a new Seamless, Interconnected & Personable Experience from Discovery to Service
07-08 July | Hilton Syon Park, London