THE UK'S PREMIER INVITATION-ONLY EVENT FOR RETAIL'S SENIOR CUSTOMER & EXPERIENCE LEADERS

July 08 - 09, 2024 | HILTON SYON PARK, LONDON

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Interview with Melanie Kleemann, Head of Customer Experience at IKEA

Melanie Kleeman is the Head of Customer Experience at IKEA leads the strategic development of the end-to-end customer experience across all touchpoints responsible for the operative units. She shares her insight and strategies she implements to create a unified customer experience.

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