You can now join us online! 

If you are interested in joining one of our Virtual Think Tanks contact our Team!

Embracing The Future Of Retail Through Innovative, Personalised And Connected Customer Experiences

The CX Exchange for Retail is the annual meeting place for the most senior names in the industry to connect with the biggest brands in retail, and hear how they are navigating digital transformations into customer-centric organisations with personalisation and customer focused strategies. The Exchange will equip you with the latest strategies to wow your customers and give them the ultimate retail experience.

Alongside cutting edge sessions, attendees will have the exclusive opportunity to meet with innovative, future thinking customer experience solution providers.

2020 Speakers Include:

speaker name

Andrew Mann

Head of Insight
& Loyalty

M&S

speaker name

Debbie Bond

Chief Commercial
Officer

Lovehoney

speaker name

Darren Moorghen

Lead Business
Analyst

AO.com

speaker name

David Lloyd

General Manager, UK,
Netherlands & Nordics

Alibaba Group

speaker name

Greg Reed

Chief Executive
Officer

HomeServe

speaker name

Heidi Reynolds

Retail Stores
Director

WH Smith

speaker name

James Leech

Head of
Digital Product

Sainsbury's Group

speaker name

Andrea Picchi

Head of 
Experience Design

River Island

Testimonials

Secure Your Place at the Exchange

Who Attends The Customer Experience Exchange for Retail?

logo imagelogo imagelogo imagelogo imagelogo imagelogo image logo image logo image logo image logo image logo imagelogo imagelogo imagelogo imagelogo imagelogo image logo image logo image logo image

Europe’s Leading Retail-Focused Customer Experience Event

stats image 1

60

C-Level
Attendees

stats image 2

20

Leading Industry 
Speakers

stats image 3

15

Dedicated
Solution Providers

stats image 4

20

Interactive
Sessions

Andreas Schlegel, Global Director Network Development, Volvo

Karl De Bruijn, 
IT Director, 
Cath Kidston

Andy Brown, 
Central Ops Director, 
Argos

Invitation Only

    • Hand selected senior executive attendance ONLY
    • Industry leading and recommended solutions and services providers
    • Inspiring speakers and thought leaders

FORGE NEW RELATIONSHIPS

    • Choose the sessions you want to participate in
    • Forge new relationships with customer insight & analytics executives
    • Discover cutting edge customer insight & analytics

Unlike any other event

    • Customized itinerary to focus on topics that matter most
    • Networking at the Exchange allows you to continue the discussions with your peers
    • Pre-scheduled 1-2-1 business meetings

The Unmissable Customer Experience Exchange for Retail

Contact Us

If you are interested in attending the Customer Experience Exchange for Retail, please contact info@exchangeevents.co.uk

Get involved with the latest discussions in retail and customer experience, and receive speaker, sponsor, venue, and content updates about the Exchange by following us across our social media channels.