Linh Dang

Chief Experience Officer Cook County Health

CX Healthcare Exchange East - Day 1

5:00 PM Case Study Presentation: From Staff Voice to Patient Value: Culture Change That Moves the Needle

Exceptional patient experiences begin with engaged and empowered staff. As healthcare organizations face workforce pressures, experienced leaders are increasingly recognizing that listening to employees, fostering a culture of continuous improvement and empowering frontline teams are essential to delivering better care. This session explores how health systems are creating feedback-driven cultures where staff insights lead to meaningful operational improvements, stronger employee engagement and more consistent patient experiences.

• Explore how employee feedback can be translated into meaningful improvements across the patient journey.

• Learn practical strategies for building a culture of continuous improvement and frontline empowerment.

• Discover how stronger employee engagement contributes to better patient experience, operational performance and organizational outcomes.

Check out the incredible speaker line-up to see who will be joining Linh.

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