James Driscoll

Director, Patient Experience and Employee Engagement Cook County Health

James Driscoll is a dedicated leader in the healthcare field, currently serving as the Director of Patient Experience and Employee Engagement at Cook County Health. With over 15 years of experience in healthcare, James Driscoll has been instrumental in creating a more compassionate care environment for both patients and staff and is passionate about ensuring all patients have access to quality healthcare care. Over the years James has stepped into multiple roles to ensure the operational goals of Cook County Health are met to remain competitive and grow to serve the patients of Cook County. James possesses a unique blend of personal qualities, strategic thinking, and operational skills that enable him to drive satisfaction for patients and offer support to staff for their professional and personal well-being.

James enjoys running, reading, spending time with family and is an avid traveler that believes travelling is a lifelong lesson in understanding your place in the world.

James Driscoll earned his Doctor of Philosophy (Ph.D.) in Organizational Management from Capella University, building upon a strong foundation in healthcare leadership established through a Master of Health Services Administration from Central Michigan University. His academic background combines expertise in organizational leadership, strategic management, and healthcare administration, equipping him to lead complex initiatives that improve organizational performance, patient experience, and employee engagement. Drawing on both advanced education and practical leadership experience, James Driscoll is committed to fostering cultures of excellence, driving meaningful organizational change, and implementing evidence-based strategies that enhance the quality of care and the experiences of patients, families, and healthcare teams.