Head of Customer Experience and Innovation Capital One
Joe Whitchurch is currently Head of Innovation and Customer
Experience for Capital One Small Business, leading a team creating
best-in-class tools, technology and servicing experiences to help small
businesses succeed. Joe has held a
variety of customer and innovation roles in his 13 years at Capital One, from
product and technology launches which have received multiple industry awards
and patents, to designing the conversion experience for tens of millions of
customers with the HSBC credit portfolio acquisition, to developing and
launching the company’s first internally developed Big Data product. Additionally, Joe has always had a passion
for helping entrepreneurs, serving as a mentor and board member for Lighthouse
Labs, a nationally recognized accelerator program, and on the executive board
of the 1717 Innovation center. Prior to
Capital One Joe was a consultant with Simon-Kutcher GmBH in Europe and the US,
specializing in strategy and product pricing.
Joe holds an AB in Psychology from Harvard University and an
MBA from the Wharton School at the University of Pennsylvania. He resides in Richmond with his wife and two
Check out the incredible speaker line-up to see who will be joining Joe.
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