Using AI to predict and influence the customer journey

Traditional proactive chat solutions offer chat windows at the start of every website visit, but tend to lack awareness of the visitor’s context. Now, with customers more willing than ever to switch brands to escape bad experiences, businesses are seeking more sophisticated technologies to offer support at the best moments for customers. By mining real-time and historical data, AI-driven predictive engagement systems have the capabilities to provide a clear picture of customer behavior vi... To continue reading this story Click Here