Juggling outdated, disconnected customer service tools is a recipe for staff burnout, customer dissatisfaction, and ultimately, churn.
In fact, research by Intercom has found that 63 per cent of customer support teams are unhappy with their tech stacks.
Under the weight of outdated tools, support teams struggle to provide the personal, efficient support that modern customers crave.
In this guide, readers will discover the ingredients of a winning, modern support tech stack, the key ways to optimize systems through proven frameworks, and the top strategies fueling customer-centric teams to drive client retention.
Download this guide to learn:
- Why modern tech stacks can improve customer satisfaction
- How to connect tools and make your team more efficient
- Tech stack strategies from companies like Stripe and Hubspot