In this interview, Anne Melchiorsen, COO of Danske Bank, discusses how they increased consumer engagement and loyalty through a customer-centric strategy that is embedded across the company.
Focusing on how they overcame the obstacles surrounding the transformation and what the next step should be for Nordic banks wanting to become truly customer-centric, CX Network presents an in-depth competitive insight piece.
Download the interview here
Maya Fowell | 01/06/2016
Upcoming Events
CX Healthcare West
June 04 - 05, 2024
Westin Carlsbad, San Diego
Register Now |
View Agenda |
Learn More
Customer Contact Week Asia 2024
July 16 - 19, 2024
One Farrer, Singapore
Register Now |
View Agenda |
Learn More