Conversational AI has advanced rapidly since its introduction and has revolutionized customer experience (CX), reducing operational loads and costs while boosting customer satisfaction.
Today, with ever more advanced tools on the market, the ability to give customers real-time, humanized and empathetic service without a human agent is a key point of differentiation in CX. It is also a standard that customers have come to expect.
This CX Network ebook The ultimate guide to mastering chatbots covers the latest advances in conversational AI and presents examples of how this cutting-edge technology is transforming experiences for customers, citizens and even college students. Sponsored by Quantiphi it features real-life uses cases from Cash App, William Hill, the Illinois Department of Employment Security, ASOS and others.
Download this ebook to discover:
• The importance of conversational AI in a total transformation project.
• How customer data and insights can personalize conversations and support hand off to live agents.
• Why a cross-department collaboration is required to launch a chat-driven self-service function.
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