Customer experience (CX) tech has evolved rapidly, reaching levels few could have imagined just a decade ago. Today, artificial intelligence (AI) is more than a headline. It’s the engine helping to power smarter cloud contact centers, dynamic customer data platforms and seamless omnichannel experiences.
In The state of CX tech 2025, developed in partnership with Genesys, CX Network reveals the most influential trends, investment priorities and technologies shaping CX. Anyone doubting the revolution AI is stirring will have no further argument. Nearly half of the CX trends respodents listed had AI in their name. But will AI have a positive or negative impact in CX?
Download the full report to explore this question and much more:
- The top 10 CX technologies to watch in 2025.
- Insights from CX leaders at Lowe’s, Liberty Specialty Markets and Kia España.
- Real-world results from Global Payments, Unisys and Virgin Atlantic.
- How AI is reshaping customer expectations and what leaders need to do next.