Social communities usher in a new era of customer empowerment and provide a way for organisations to differentiate services and support.
The rapid pace of change in customers' preferences for online, real-time communications requires that organisations meet this need by providing innovative support for customer conversations.
Online social communities offer a platform for customers to engage with employees, external experts, and their peers.
Social communities have become an innovative technology for optimising customer support.
Organisations have discovered online communities drive new revenues, reduce costs, and improve customer loyalty and retention.
Download the whitepaper below to learn:
- How social communities offer a means to lower support costs and improve business performance
- The benefits of reaching out to a larger community
- Best practices for success for organisations starting up or expanding their social communities
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