Elevating human understanding with AI: How Wellstar uses actionable empathy to improve CX

Across the world of experience management, unstructured feedback presents both challenges and opportunities. While it is difficult to analyze efficiently, once understood it can deliver a wealth of unparalleled insights into established, new and emerging customer trends. Wellstar, the largest and most integrated healthcare system in Georgia, collects hundreds of thousands of open-ended responses each year from patients and employees across hundreds of offices and hospital locations. This feedba... To continue reading this story Click Here