How Copilot generative AI revolutionizes customer support through personalization, process improvement and in-depth data analysis

By 2025, Gartner predicts that 80% of customer service organizations will be applying generative AI in some form to improve agent and customer experiences. Watch this session as we delve into the realm of Copilot capabilities and their transformative impact on customer support by empowering customers to self-serve with personalized chat responses. Discover how Copilot for agents goes beyond mere automation to offer intelligent assistance to agents, not only by drafting responses and summaries b... To continue reading this story Click Here