Artificial intelligence (AI) agents are taking customer experience (CX) to the next level. This next-generation of AI agents utilises natural human language and can autonomously and seamlessly assist customers with tasks ranging from repetitive tasks to more complex requests, all without requiring human intervention.
In the latest CX Network Global State of CX survey, respondents said the number one behavior impacting CX planning is customer expectation for instant service and delivery (43 percent). As a result of their sophistication, these AI agents increase efficiency to meet such demands and are cost effective, too. They often work alongside humans as collaborators and colleagues. Now is the time to learn how to apply them to CX strategy.
Download this report to learn:
- What an AI-first approach to CX looks like in practice.
- About the real work that AI agents are accomplishing without humans.
- How to make CX leaner and more affordable, according to insights from CX experts at Michael Kors, Lowe’s, John Holland Group, Walmart Canada, Quadient, Arbella Insurance, INATIGO, Cigna Healthcare, and more.