customer journey mapping
6 ways to improve CX – even if it’s not in your job description
August 08 by Jeannie WaltersFrom nobody’s job to everybody’s job, Jeannie Walters shares her six tips for improving CX
Omnichannel in the digital-first economy
June 13 by Ana IorgaA lack of empathy and a high cognitive load are major roadblocks in digital journeys. Dr Ana Iorga explains how an effective omnichannel strategy can solve the problem
The A-Z of creating modern customer personas
May 05 by Jeannie WaltersJeannie Walters explains how CX leaders can use AI and sentiment analysis to develop more accurate personas and personalized journeys
The secrets to customer journey mapping success with Jim Tincher
March 13 by Melanie MingasJim Tincher tells CX Network how to utilize business data when designing customer journeys and why Post-it notes cannot solve mapping problems.
How McDonald’s built a seamless customer journey
February 08 by CX NetworkHow McDonald’s uses data to gain a 360-view of the customer and build a seamless customer journey
What is customer journey mapping?
January 27 by CX NetworkCX Network explores the experience design technique of customer journey mapping and how it can be mastered to provide meaningful value for customers
A step-by-step guide for customer journey mapping success
January 13 by Darcy AlexanderA guide to the steps required when implementing customer journey mapping
Four CX pain points that technology can help relieve
June 02 by Georgia LewisHow investing in the right customer jurney mapping technology can improve CX and customer retention
Technology is essential for customer journey mapping
June 01 by Georgia LewisBrands risk being left behind by their competitors if they fail to leverage the latest technologies to map customer journeys and address pain points.
10 tips to create a customer centric culture
May 20 by Doron PrylukLearn key insights and tips for creating a customer centric culture
Maximizing business impact through customer journey mapping
March 25 by Chanice HenryThe North America CX strategy lead at Bayer, shares her wisdom on building productive customer journey maps that translate into loyalty-winning experience upgrades.
Customer experience by design
May 24 by CX NetworkThis whitepaper investigates the five greatest CX challenges businesses will face when attempting to optimize customer experiences in 2021, offering succinct guidance and actionable insights that CX M...