Transforming digital help centers to offer personalized support
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All Access: Predictive CX - Transforming digital help centers to offer personalized support
Since the first live help desks launched in the mid-2000s, the help center webpage experience has remained mostly unchanged; a collection of FAQs and product documentation that requires visitors to manually click and scroll to search for product support answers.
Last year, Mavenoid removed these inconveniences with the introduction of Dynamic Help Center — a personalized experience that delivers answers based on what each visitor is looking for, whenever they visit the page.
Watch Frontpoint’s Chief Operating Officer, Derek Carder, in conversation with Mavenoid's VP of Marketing, Greer Lynch, to learn how Frontpoint is using Mavenoid’s AI-powered customer support tools, including Dynamic Help Center.
Attendees will learn:
- How dynamic help centers can boost self-service resolution rates up to 70 percent.
- How personalized product support pages help protect a brand’s reputation.
- How AI can supplement a company’s information creation process.
