Asia’s #1 Expo For All Industry Leaders Impacting Their Customer Journeys’ Lifecycle & Ecosystem
25 - 26 March, 2025
| Singapore
Mobile Shoppers & Payments Theatre 30 March 2023
9:30 am - 10:30 am
Registration
10:30 am - 10:35 am
Welcome & Housekeeping Address
10:35 am - 10:40 am
Chairperson Opening Address
10:40 am - 11:20 am
Harnessing Self-Service Channels to Empower and Immerse Customers to Deliver Great CX on the Go!
· Understanding how brands can create and design self-service channels from evolving from FAQs, social media to bots
· Keeping the conversation immersive and delivering a seamless service experience on the go!
· Identifying the different components in measuring the success of self-service channels and improving based on analysis
11:20 am - 12:00 pm
Designing an Intuitive Mobile Shopping and Payment Experience: Key Takeaways for Improving User Engagement
- Focusing on the needs and preferences of customers to create a easy to navigate interface
- Simplifying and streamlining interfaces to create an experience even for those who are less tech-savvy.
- Using visually appealing designs and layouts can help increase user engagement and make the mobile shopping and payment process more enjoyable
12:00 pm - 1:00 pm
Lunch & Networking Break
1:00 pm - 1:40 pm
Capitalising on the Fast-Growing Mobile E-Commerce opportunity to Provide a More Frictionless and Painless Digital Experience
· Addressing the rising cost of acquisition and how you can battle this
· Identifying the pain points of customers when purchasing online and how to address them
· Understanding the whole value chain of e-commerce and how you can improve to provide a frictionless experience
1:40 pm - 2:20 pm
Designing User-Centered Experiences for Business Growth: Lessons from Chinese Super Apps
- Creating a user-centered ecosystem with Super App UX trends to drive business growth
- Enhancing the purchasing experience with convenient pre-filled payment options to boost transactions
- Utilising artificial intelligence for personalised and seamless experiences to captivate users
