Vicky Katsabaris

Head of CX Strategy and Solutions, Asia Pacific and Japan Qualtrics

Vicky Katsabaris is the Head of CX Strategy and Solutions across Asia Pacific and Japan, at Qualtrics. She provides expert guidance to organisations implementing customer experience programs. Prior to joining Qualtrics, Vicky was the General Manager of Customer Advocacy strategy at Telstra, leading the team responsible for developing Telstra's corporate strategy for improving customer advocacy, including major transformation programs and the company-wide culture change program to embed a customer centric mindset. Prior to Telstra, Vicky was the Director of Customer Experience at VMware where she lead the CX program across Asia Pacific, Japan. Vicky has experience in implementing and operationalising Customer experience programs in both B2B and B2C and has launched and embedded new programs, as well as evolved and optimised large-scale mature programs.

DAY 2 - PREMIUM EXPERIENCE: 22 September

Tuesday, September 22nd, 2020

2:50 PM Roundtable B: Work Different: Making the new normal the new better in Telecommunications

  • Explore the 4 stages of re-adjusting CX programs in telco to successfully navigate this new reality
  • Move beyond measurement to innovate, build, and deliver what customers and employees want most by becoming more attuned to people's needs
  • Rapidly launch, optimise, and expand digital offerings to satisfy demands and changing preferences and behaviours
  • Learn to automate and personalise key moments at scale throughout the customer journey using the leading system of action
  • Identify and capitalise on emerging behaviours and trends

Check out the incredible speaker line-up to see who will be joining Vicky.

Download The Latest Agenda