How can you truly instil a customer-centric culture across your employees and stakeholders? Join this workshop to explore strategies that work – from getting boardroom buy-in to developing the right trainings and rewards to embed customer-centricity.
·Prioritising customer centricity in the boardroom and demonstrating ROI
·Creating internal awareness on the importance of customer-centricity
·Developing structural trainings to develop the right mindset and behaviour
·Assessing outcomes and devising customer-centric incentives to and empower and inspire