Pascal Gerard Daniel

Chief Operating Officer, Customer Quality - Asia Pacific & Japan Nokia

Post-Conference B2B CX Focus Day

Thursday, September 26th, 2019

9:40 AM Panel: Driving B2B Customer Success in a Digital Landscape

        Defining the KPIs of customer success now vs. then and how does B2B differ from B2C?
        How can B2B organisations leverage strategic investments in people, technology and process to strengthen operational agility and customer response?
        Embedding customer-centricity across the organisation and influencing the focus on customer and value

Check out the incredible speaker line-up to see who will be joining Pascal Gerard.

Download The Latest Agenda