Caren Cheng

Head of Customer & Fulfillment DiGi Telecommunications

DAY 2 - PREMIUM EXPERIENCE: 22 September

Tuesday, September 22nd, 2020

10:10 AM PANEL: Aligning Organisational KPIs with Customer Experience Strategy to Fuel Next Stage of Business Growth

A successful CX strategy requires creating a holistic approach that runs across your entire organisation and aligns with KPIs. Yet, we have heard time and again that most companies are struggling to create a viable CX strategy and having the right metrics to measure the business outcomes. 

• Discuss the importance of harmonising business goals with CX objectives to achieve desired business outcomes

• Operationalising CX: Driving actions and yield effective results

• Demonstrate ROI of CX initiatives to see the true value of customer experience projects 

Check out the incredible speaker line-up to see who will be joining Caren.

Download The Latest Agenda