Anila Fredericks, Head of Customer Service Operations at Telstra

Anila Fredericks

Head of Customer Service Operations

Check out the incredible speaker line-up to see who will be joining Anila.

Download The Latest Agenda

Main Conference Day One

Tuesday, September 24th, 2019

2:10 PM PANEL: Architecting the Digital Customer Journey to Drive Customer Value and Growth

·         Building capabilities and platforms to measure, diagnose and deliver exceptional digital experience
·         How can organisations optimise experience across digital channels from discovery through to post-sales
        Capturing value from digital customer journeys to enable personalisation and engagement at scale