22 - 25 September, 2020 | SANDS EXPO & CONVENTION CENTRE, SINGAPORE

Additional Content Download

Past Speaker Interview: Johnson & Johnson

Past Speaker Interview: Johnson & Johnson

Sandeep Maheshwari, Technology Director, ASPAC at Johnson & Johnson, and past speaker at our summit, discusses their customer journey, what solutions they are looking to invest in and why CX Asia is the place to be, in this exclusive on-site video interview.

Past Speaker Interview: Nu Skin Enterprises

Past Speaker Interview: Nu Skin Enterprises

Steve Carlile, Head of Global Digital Center of Excellence at Nu Skin Enterprises, and past speaker at our summit, discusses their customer journey, what solutions they are looking to invest in and why CX Asia is the place to be, in this exclusive on-site video interview.

Past Speaker Interview: Merck

Past Speaker Interview: Merck

Anita Nair, Head of Analytics & Market Insights at Merck, and past speaker at our summit, discusses their customer journey, what solutions they are looking to invest in and why CX Asia is the place to be, in this exclusive on-site video interview.

Past Speaker Interview: Grab

Past Speaker Interview: Grab

George Lang, Head of Product, Customer Support at Grab, and past speaker at our summit, discusses their customer journey, what solutions they are looking to invest in and why CX Asia is the place to be, in this exclusive on-site video interview.

Past Speaker Interview: Singapore Life

Past Speaker Interview: Singapore Life

Walter de Oude, CEO at Singapore Life, and past speaker at our summit, discusses their customer journey, what solutions they are looking to invest in and why CX Asia is the place to be, in this exclusive on-site video interview.

APAC - Customer Experience Benchmarking Report 2019

APAC - Customer Experience Benchmarking Report 2019

CX Network's recent industry report compiles the biggest CX trends, challenges and investments that will impact APAC companies in the next 12 months, along with case studies from Neil Gardner, Chief Customer Officer at Generali and Akira Mitsumasu, VP Products & Services Planning at Japan Airlines.

Digital Marketing Asia - Theater Agenda

Digital Marketing Asia 2019 will bring together 15 experienced digital marketers to share effective case studies on:

  • How to build and assemble your winning digital marketing tools
  • How to determine the right KPIs for your digital campaigns
  • How to identify the good mix of traditional and digital marketing strategy
  • How to pursue your customers through various digital touchpoints 
    And more....Download the agenda to find out more!
List of Finalist for CX Asia Excellence Awards 2019

List of Finalist for CX Asia Excellence Awards 2019

List of Finalist for CX Asia Excellence Awards 2019

How AI will impact CX

How AI will impact CX

Artificial intelligence is now everywhere, and customer experience innovators are already embedding chatbots, predictive analytics, RPA and machine learning into their organisation.

CX Network's APAC industry report will ensure you stay ahead of the competition by providing insights into the region's trends and challenges to implementing AI into your CX strategy.

How to Create Personalisation in the Age of the Customer

How to Create Personalisation in the Age of the Customer

Personalisation has become an increasingly important feature of customer experience because its cuts through the noise and lets your customers know you are paying attention to them. However it’s important to strike that balance between making customers feel like you are helping them rather than creepily following them. Using data correctly and building creative, innovative campaigns are the key to standing out from the crowd.

Read our latest whitepaper to discover how Netflix, Amazon, Alibaba, Tokio Marine Life Insurance and Coca-Cola have used personalisation to generate ROI.

How Bupa Built a Customer Journey Methodology that Eliminates Pain Points

How Bupa Built a Customer Journey Methodology that Eliminates Pain Points

In this exclusive interview with Bupa's Head of Customer Episode Solutions and Delivery, Richard de Haast, discover the methodologies and processes they put in place to ensure their customer journeys are working to the benefit of the customer.

10 Things You Absolutely Must Know About Customer Journey Mapping

10 Things You Absolutely Must Know About Customer Journey Mapping

Customer journey mapping is a useful technique to help identify shortcomings and chokepoints in your customer service, but unless it is conducted effectively and followed through, it risks becoming a misguided time-wasting initiative. Make sure your customer journey mapping initiative does not fall into this category with the following ten essential tips.

CX Investment Report 2019: APAC

CX Investment Report 2019: APAC

In this report we look at the top investments planned, alongside predicted trends and challenges for CX practitioners in the APAC region for the year ahead – and compare them against the global movements in the market.

The results allow you to benchmark your plans with that of your customers and prospects on a regional and global basis, and prioritise your plans for the next 12 months accordingly.

Rethinking Your Approach To Customer Experience

Rethinking Your Approach To Customer Experience

Rethink. Unify. Innovate. Deliver. These four core pillars of the 6th Annual Customer Experience Asia Summit are integral to creating great customer experience. Ahead of Asia’s number one customer experience event, we shall be exploring these four areas in a series of articles providing you with a taster of how to approach your customer experience programme.
Customer Experience is Heating Up: Staggering Stats For Your C-Suite

Customer Experience is Heating Up: Staggering Stats For Your C-Suite

Customer experience is a vital part of most companies’ wider business and customer strategies. But when a great NPS score isn’t enough to convince the C-suite to make CX a priority, this infographic and its staggering stats will no doubt make them turn up the heat on customer experience.

Infographic: Creating Amazing Customer Experiences in Asia

Infographic: Creating Amazing Customer Experiences in Asia

Creating amazing customer experiences has never been more important in Asia, but why? In this exclusive infographic, the CEM Asia team examines the differences between customer behaviour in Asia compared to the rest of the world and what companies must do to enhance heir customer experience management and drive revenue.