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Sandeep Maheshwari, Technology Director, ASPAC at Johnson & Johnson, and past speaker at our summit, discusses their customer journey, what solutions they are looking to invest in and why CX Asia is the place to be, in this exclusive on-site video interview.

Steve Carlile, Head of Global Digital Center of Excellence at Nu Skin Enterprises, and past speaker at our summit, discusses their customer journey, what solutions they are looking to invest in and why CX Asia is the place to be, in this exclusive on-site video interview.

Anita Nair, Head of Analytics & Market Insights at Merck, and past speaker at our summit, discusses their customer journey, what solutions they are looking to invest in and why CX Asia is the place to be, in this exclusive on-site video interview.

George Lang, Head of Product, Customer Support at Grab, and past speaker at our summit, discusses their customer journey, what solutions they are looking to invest in and why CX Asia is the place to be, in this exclusive on-site video interview.

Walter de Oude, CEO at Singapore Life, and past speaker at our summit, discusses their customer journey, what solutions they are looking to invest in and why CX Asia is the place to be, in this exclusive on-site video interview.

CX Network's recent industry report compiles the biggest CX trends, challenges and investments that will impact APAC companies in the next 12 months, along with case studies from Neil Gardner, Chief Customer Officer at Generali and Akira Mitsumasu, VP Products & Services Planning at Japan Airlines.

Artificial intelligence is now everywhere, and customer experience innovators are already embedding chatbots, predictive analytics, RPA and machine learning into their organisation.

CX Network's APAC industry report will ensure you stay ahead of the competition by providing insights into the region's trends and challenges to implementing AI into your CX strategy.

Personalisation has become an increasingly important feature of customer experience because its cuts through the noise and lets your customers know you are paying attention to them. However it’s important to strike that balance between making customers feel like you are helping them rather than creepily following them. Using data correctly and building creative, innovative campaigns are the key to standing out from the crowd.

Read our latest whitepaper to discover how Netflix, Amazon, Alibaba, Tokio Marine Life Insurance and Coca-Cola have used personalisation to generate ROI.

In this exclusive interview with Bupa's Head of Customer Episode Solutions and Delivery, Richard de Haast, discover the methodologies and processes they put in place to ensure their customer journeys are working to the benefit of the customer.

Customer journey mapping is a useful technique to help identify shortcomings and chokepoints in your customer service, but unless it is conducted effectively and followed through, it risks becoming a misguided time-wasting initiative. Make sure your customer journey mapping initiative does not fall into this category with the following ten essential tips.

In this report we look at the top investments planned, alongside predicted trends and challenges for CX practitioners in the APAC region for the year ahead – and compare them against the global movements in the market.

The results allow you to benchmark your plans with that of your customers and prospects on a regional and global basis, and prioritise your plans for the next 12 months accordingly.

Customer experience is a vital part of most companies’ wider business and customer strategies. But when a great NPS score isn’t enough to convince the C-suite to make CX a priority, this infographic and its staggering stats will no doubt make them turn up the heat on customer experience.

Creating amazing customer experiences has never been more important in Asia, but why? In this exclusive infographic, the CEM Asia team examines the differences between customer behaviour in Asia compared to the rest of the world and what companies must do to enhance heir customer experience management and drive revenue.