Walter de Oude, CEO at Singapore Life, and past speaker at our summit, discusses their customer journey, what solutions they are looking to invest in and why CX Asia is the place to be, in this exclusive on-site video interview.

What initiatives are you incorporating into your CX mandate?

In our CX Asia survey we asked industry leaders what new initiatives they would be incorporating into their CX Mandate for 2019 and beyond. We explored each theme to identify the trends, challenges and highlights for the coming years in the customer experience space. This is the resulting report. We hope you enjoy it. 

If you would like to get a copy of this report sent to you directly, contact us at enquiry@iqpc.com.sg.

In this report we examine Humanizing CX. How businesses must not lose focus on the power of human elements to influence purchasing decisions but also how technology can aid the human input through tools such as empathy mapping and sentiment analysis. Download now to find out how you can create a true blended augmented approach for your future CX strategy and customer engagement.

If you would like to get a copy of this report sent to you directly, contact us at enquiry@iqpc.com.sg.

The growing popularity of self-service demonstrates that when done right, a lot of customers prefer this do it yourself style model. In this report we explore how self-service will shape up in the years to come with the advance of technology and our shifting customer behaviours. How can companies adopt it to improve their customer service and bottom line? How should it feed into customer engagement?

Download now to understand how the rise of self-service can increase your brand’s personal touch with its customers, improve efficiency and how it will help customers where they want to be helped.

If you would like to get a copy of this report sent to you directly, contact us at enquiry@iqpc.com.sg.