Mr Francesco Lagutaine

Chief Marketing & Experience Design Officer

Manulife Asia

Troy Barnes

Chief Customer Officer

Pizza Hut Asia Pacific

Jarod Ong

SVP, Head of Operations

SGX

Bernice Klaassen

Head of Customer Insights, APAC, Middle East, Europe

Citi

Sirli Peeduli

Head of Customer Support Singapore

TransferWise

Theng Kai Chow

Head, Usage, Loyalty & Strategic Ecosystem Partnerships

OCBC Bank

Michelle Liew

Head, Group Customer Experience & Channel Management (GCXCM), Group Retail Banking

RHB

Neil Gardner

Chief Customer Officer

Generali

Vijayakumar Subramaniam

Vice President, Process Innovation & Customer Experience

Affin Bank Berhad

Maggie Png

Senior Manager, Group Customer Experience

Capitaland

Tajindra Pal Singh

Vice President of CARE Strategy

Gojek

Hendro Lim

Head of CARE Strategy & Planning

Gojek

Lin Wang

Chief Marketing Officer

InterContinental Hotels Group, Greater China

Cyprian Wong

Head of Design

UBS

Olga Quiros

Director, Customer Operations – Asia Pacific

Expedia Group

Pedro Sousa Cardoso

Global Head of Digital Commerce & Regional Head of Digital ASEAN & South Asia

Standard Chartered

Vaughn van Bosch

Head of Digital

Celcom Axiata Berhad

Kavan Sito

Regional Head of Customer Operations

Shopee

Pascal Gerard Daniel

Chief Operating Officer, Customer Quality - Asia Pacific & Japan

Nokia

Sri Safitri

Project Director, CX Transformation

Telkom Indonesia

Jerome Thil

VP Digital Innovation

Singapore Airlines

Anand Sundaresan

Head, Customer Insights & Analytics

HOOQ

Eunice Yap

Chief Marketing Officer

The Esplanade Co Ltd

Ravi Gerald-Viswanath

Global Director, Analytics

Kerry

Susie Wong

Chief Digital & Marketing Officer

Fuji Xerox Singapore

Li Zhiliang

Associate Director, CRM

ZALORA Group

Neil Gardner

Chief Customer Officer

Generali

Alp Altun

Chief Transformation Officer, Asia-Pacific

Allianz

Vishal Gupta

Vice President, Digital Transformation, South East Asia Australia

Unilever South East Asia Australia

Graeme Davidson

Head of Data and Analytics, Asia

FCM Travel Solutions

Sandra de Zoysa

Group Chief Customer Officer

Dialog Axiata

Jet Choy

Vice President, Product Management and Design

Astro

Allen Ding

Head of Intelligence Customer Service

Ant Financial | Alipay

Cedric Feng

Senior Expert of Customer Experience

Ant Financial | Alipay

Amit Dasgupta

VP Brand for South East Asia and Pacific

Adidas

Nicholas Chee

Executive Director, Group Channels & Digitalisation

United Overseas Bank (UOB)