Vasu Prathipati

CEO MaestroQA

Agenda Day Two

9:10 AM Vendor Presentation: Reinventing Total Quality Management for the Customer Era

Total Quality Management was invented in the Manufacturing Era. We now live in the customer era - learn how we should rebuild the playbook for the Customer era.

 

  • What is the difference between the Manufacturing Era vs. Customer Era
  • How to re-think Six Sigma and TQM
  • How to think about Quality Management beyond the Contact Center

Check out the incredible speaker line-up to see who will be joining Vasu.

Download The Latest Agenda