NORTH AMERICA'S PREMIER INVITATION-ONLY COMMUNITY MEETING FOR SENIOR CUSTOMER EXPERIENCE LEADERS

February 24-25, 2026 | USA

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Vasu Prathipati

CEO MaestroQA

Agenda Day Two

9:10 AM Vendor Presentation: Reinventing Total Quality Management for the Customer Era

Total Quality Management was invented in the Manufacturing Era. We now live in the customer era - learn how we should rebuild the playbook for the Customer era.

What is the difference between the Manufacturing Era vs. Customer Era
How to re-think Six Sigma and TQM
How to think about Quality Management beyond the Contact Center

Check out the incredible speaker line-up to see who will be joining Vasu.

Download The Latest Agenda

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