TS Balaji

VP Digital & Customer Experience Cox Communications

TS Balaji, is the Head of Experience Design & Customer Experience at Cox. TS has been in the Design field for over 20 years and has a track record of creating and leading Design teams comprised of professionals who are passionate customer advocates. TS continues to accelerate Cox’s design and development processes in addition to aligning trends in technologies with the ever advancing customer expectations. Prior to his current position , TS has led the design & delivery organizations at LogMeIn and Sprint. He led a global collection of design teams through a transformation to become a Design led organization at LogMeIn. Prior to LogMeIn, TS led the creation of the User Experience Center of Excellence within the product team at Cox. During that time, his team unlocked insights and drove transformative experiences across our digital and service portfolios. Prior to Cox Communications, TS led the delivery organization for the connected vehicle program within Sprint, which powers the Chrysler UConnect brand. TS's core belief is in building behavior based design org's that are outcome based utilizing his passion for the intersection of Consumer/User behavior, Tech, and Business. TS has an MBA from the University of Virginia and MS in Industrial Engineering from Louisiana Tech University.