TS Balaji

Vice President of Digital & Customer Experience Cox Communications

TS Balaji is the Head of Digital & Customer Experience Strategy at Cox Business, where he champions customer-centric design with over 20 years of experience in the field. Throughout his career at LogMeIn, Cox Communications, and Sprint, TS has led transformations that align emerging technologies with evolving customer expectations. His core passion lies at the intersection of consumer behavior, technology, and business, creating organizations that are passionate customer advocates.

Agenda Day One

8:45 AM KEYNOTE PRESENTATION: AI THAT MATTERS: MOVING FROM EXPERIMENTS TO EVERYDAY IMPACT

AI is everywhere, but most implementations fail to deliver. This keynote will cut through the noise and show how organisations are successfully embedding AI into everyday customer experiences.

• Identifying the use cases that actually scale.

• Ensuring ROI is visible across the business.

• Keeping the human touch where it matters most.

Check out the incredible speaker line-up to see who will be joining TS.

Download The Latest Agenda

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